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Privacy Policy

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Your privacy and trust are important to us and this Privacy Policy provides important information about how Where The Wild Is Limited, company registration number 11422924 (“Where The Wild Is” “we” or “us”) uses your data and personal information when you interact with us.

This policy explains the way in which we collect and process personal information and data when you interact with the Where The Wild Is website, social media channels and/or if you decide to enquire or book a holiday with us as we will provide you with our travel services.

Please read this policy and contact us if you have any questions. There will sometimes be updates made to this policy. If these changes are deemed important by us, will let you know by contacting you by email.

The collection of personal information
Where The Wild Is Ltd will collect data in a variety of ways in order to carry out business effectively. Information may be collected after being provided to us in the following ways.

You make an enquiry or booking through Where The Wild Is Ltd
You subscribe to receive information from us by email, text or phone
You are a prospective customer
You take part in a survey
You accept cookie usage on our website which allows us to track information about your computer or device and your visits
You are a supplier, travel partner or travel agent
You are a prospective supplier, travel partner or travel agent
You are an employee
You apply for a job vacancy

Sharing personal information
It may be necessary for us to share your information with third parties in operating our travel services. Any third parties that we do share your data with are obliged to keep the information secure and the information should only be used to fulfil the travel services you require. Third parties include the following:

Our travel partners including suppliers used to fulfil the travel services requested
Service providers who may provide platform, cloud hosting and Information Technology and system services
Platform and Information Technology providers
HM Revenue & Customs who may require reporting
Professional advisers

Some of our travel partners and other suppliers that we may engage to fulfil your travel arrangements may be situated outside of the European Economic Area (EAA). It may be necessary for us to transfer your personal data outside of the EAA. We will only do this when it is necessary to do so to provide the travel services requested.

We may need to share personal information to comply with any legal obligations or in the event of a merger, sale, acquisition or joint venture.

We will not share your personal data with third parties for marketing purposes.

How long we store personal information
We only hold your personal information for as long as necessary and to achieve the purpose in which the information was collected for. Any marketing materials we send you will be sent to you in electronic format or communicated by telephone. If you would like to remove your details from our marketing list, please contact us at [email protected]

Accessing your personal information
Where The Wild Is Ltd will process any personal information that it collects in accordance with the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679. If you wish to access personal information collected from you or you have an enquiry or concern regarding the processing of personal data by Where The Wild Is Ltd, please make an individual request for information by email to [email protected] 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to agent and their customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from using our website to its full potential.

Third Party Links
This website has links to third-party websites and applications. Personal information may be collected and shared by those parties if you click on those links. We are not responsible for the Privacy Policy statements on their websites and have no control over these third-party websites.

How to contact us
If you have any questions related to your personal information please contact us by email, phone or by post.

Attention: Emma Durkin
Telephone: +44 (0117) 450 7980
Email: [email protected]
Address: 40, Berkeley Square, Clifton, Bristol, BS8 1HP

This Policy was updated on 31st October 2018