Booking Terms & Conditions
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These Booking Conditions set out the basis upon which Where The Wild Is Ltd (“we”, “us”, “our”) will design and deliver your holiday. They form the contract between us, together with the details of your agreed itinerary.
We encourage you to read them carefully so you understand how we will look after your booking — and what we ask of you in return — as we plan your journey.
1. YOUR CONTRACT WITH US
Your contract is with Where The Wild Is Ltd, whose registered office is at Penstraze Business Centre, Truro, Cornwall, TR4 8PN. We are a company registered in England and Wales (Company No. 11422924).
A binding contract is formed when we issue your confirmation invoice following receipt of your booking and deposit (or full payment, where applicable).
The person making the booking (the “lead name”) confirms that they are over 18 years of age, are authorised to act on behalf of all travellers named, and that all members of the party accept these Booking Conditions. The lead name also confirms that all members of the party are of an appropriate age and condition to undertake the holiday and any activities included.
Please check your confirmation documents carefully and notify us promptly if anything appears incorrect. No contract will exist between us until a confirmation invoice has been issued. You should inform us of any errors as soon as possible, as changes may not be possible later and delays in notifying us may affect your rights.
2. YOUR HOLIDAY PACKAGE
The travel services we arrange for you constitute a package under the Package Travel and Linked Travel Arrangements Regulations 2018.
Our holidays are carefully curated, land-based experiences and do not include flights. You are responsible for arranging your own travel to and from your destination and for ensuring that your flight timings align with your itinerary.
While we are always happy to offer guidance, we cannot accept responsibility for any issues arising from your independent travel arrangements.
3. FINANCIAL PROTECTION
Your booking is fully protected through our membership of ABTOT (The Association of Bonded Travel Organisers Trust Limited) (Member No. 5655). Protection is provided for:
• Non-flight packages
This protection ensures that, in the unlikely event of our insolvency, your payments will be safeguarded and, where necessary, arrangements will be made to support you during your trip. This may include a full refund if you have not yet travelled, or assistance with your ongoing arrangements where applicable.
This protection is provided in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018, giving you confidence and peace of mind when booking with us.
4. BOOKING AND PAYMENT
To secure your holiday, a deposit is required at the time of booking. The amount will be agreed with you when your itinerary is confirmed.
Occasionally, certain elements of your journey may require full or increased payment at the time of booking — for example, where suppliers request early confirmation. Where this applies, we will always make this clear before proceeding.
The remaining balance is typically due 56 days prior to departure, unless otherwise specified. If payment is not received by the due date, we reserve the right to treat your booking as cancelled by you and apply the cancellation charges set out in these Booking Conditions.
5. PRICES
All prices are confirmed at the time of booking.
After your booking has been confirmed, we may only adjust the price where changes occur outside our control, such as fluctuations in exchange rates, increases in supplier costs, or changes to local taxes or charges. No price increases will be made within 30 days of your departure.
If the price of your holiday increases by more than 8% of the total cost, you will have the option to cancel your booking for a full refund, or to accept an alternative arrangement where available. You must let us know your decision within the timeframe specified in our notification.
If relevant costs decrease after your booking has been confirmed, you will be entitled to a corresponding price reduction, subject to a reasonable administration charge.
6. SPECIAL REQUESTS
If you have any special requests (for example dietary requirements, room preferences, or specific arrangements such as adjacent rooms), please let us know at the time of booking and confirm these in writing.
We will ensure that all such requests are clearly communicated to our suppliers and, where important to your experience, we will work closely with them to secure these wherever possible. Many requests — such as dietary requirements or specific room configurations — can often be accommodated, and we will always be open and transparent with you about what can be confirmed in advance.
However, where a request remains subject to supplier availability or local conditions, it cannot be guaranteed. The inclusion of a request in your confirmation documents does not constitute confirmation unless it has been specifically agreed by us in writing.
Failure to meet a request will not be considered a breach of contract unless it has been explicitly confirmed by us. We are unable to accept bookings that are conditional upon any request being met.
7. DISABILITIES AND MEDICAL PROBLEMS
We aim to make our journeys as accessible as possible. If you, or any member of your party, have a medical condition, disability, or reduced mobility that may affect your holiday, you must inform us at the time of booking.
While we are not a specialist provider of accessible travel, we will do our best to understand your requirements and work with our suppliers to accommodate them wherever possible. However, due to the nature of many of our holidays — often involving remote locations, uneven terrain, and outdoor activities — some itineraries may not be suitable for those with certain physical disabilities or mobility limitations.
We reserve the right to decline or cancel a booking where we are unable to meet your requirements safely and reasonably, or where relevant information has not been provided at the time of booking, and any cancellation charges may apply.
8. TRAVEL INSURANCE (MANDATORY)
As our journeys often take place in remote and extraordinary environments, it is essential that you are appropriately protected.
It is therefore a condition of booking that all members of your party arrange comprehensive travel insurance from the time your trip is confirmed.
Your insurance should be suitable for the nature of your itinerary and must provide cover for cancellation, medical expenses, emergency repatriation, personal belongings, and any planned activities. It is your responsibility to ensure that any pre-existing medical conditions are declared and adequately covered.
We do not arrange or supply travel insurance. You are responsible for ensuring your policy is appropriate for your individual needs. Failure to obtain appropriate insurance may result in cancellation of your booking and/or your inability to participate in certain elements of your holiday.
We may ask for confirmation of your insurance details prior to departure, and you should carry a copy of your policy with you throughout your trip, as it may be required by local suppliers or activity providers.
9. CHANGES BY YOU
We appreciate that plans can change.
If you wish to amend your booking after it has been confirmed, please contact us as soon as possible. We will always do our best to accommodate your request, although this cannot be guaranteed.
Where amendments are possible, administration charges and any additional costs imposed by our suppliers may apply. In some circumstances, a requested change may require part or all of your itinerary to be cancelled and rebooked. In such cases, cancellation charges for the affected arrangements and the cost of rebooking may apply, and these may be significant depending on the timing and nature of the change.
10. TRANSFER OF BOOKING
If you are unable to travel, you may transfer your booking to another person, provided that they are able to fulfil all requirements of the trip and we are given reasonable notice.
Both the original and replacement traveller will be responsible for any outstanding payments and any additional costs that arise as a result of the transfer.
Please note that certain elements of your holiday may not be amendable or transferable once confirmed. In such cases, any requested change may be treated as a cancellation of that part of the booking and could incur charges of up to 100% of the cost of those arrangements.
11. CANCELLATION BY YOU
If you decide to cancel your holiday, please notify us in writing.
Cancellation charges will apply according to the notice period:
70 days or more before departure: loss of deposit
69–43 days: 30% of total cost
42–31 days: 70% of total cost
30 days or less: 100% of total cost
Due to the bespoke nature of our arrangements and the limited availability of many services, costs are often committed well in advance of departure.
Some elements of your journey may carry stricter terms due to the nature of the suppliers involved; where this is the case, those conditions will apply.
For this reason, we strongly recommend ensuring your travel insurance provides appropriate cancellation cover.
Cancellation charges represent our reasonable estimate of the costs we incur as a result of your cancellation.
12. CHANGES OR CANCELLATION BY US
We carefully plan every journey, but occasionally it may be necessary for us to make changes or, in rare cases, cancel your booking.
We will not cancel your holiday less than 60 days before departure, except where this is due to unavoidable and extraordinary circumstances or where you have failed to make payment in accordance with these Booking Conditions. We reserve the right to cancel your holiday before this date where this becomes necessary, for example if the minimum number of participants required for a particular arrangement is not reached.
If we need to make a significant change to your booking or are required to cancel, we will inform you as soon as reasonably possible. Where there is time to do so before departure, you will be offered the following options:
• Accept the revised arrangements;
• Cancel your booking and receive a full refund of all monies paid; or
• Accept an alternative holiday of comparable or higher standard, where available, at no additional cost; or
• Accept an alternative holiday of a lower standard, together with a refund of the price difference.
You must notify us of your decision within 7 days of our offer. If we do not hear from you within this time, we will contact you again. If you do not respond following this further contact, we will assume that you have accepted the changes or alternative arrangements.
Compensation
In addition to a full refund, we will pay compensation in the following circumstances:
• Where we make a significant change and you choose to cancel your booking; or
• Where we cancel your booking and no suitable alternative arrangements are available.
Any compensation payable will be calculated based on the timing of our notification prior to departure:
62 days or more: no compensation
61–42 days: £10 per person
41–28 days: £20 per person
27–14 days: £30 per person
Less than 14 days: £40 per person
These amounts are intended to reflect the inconvenience caused and do not affect any rights you may have to claim additional compensation where applicable under law.
Compensation will not be payable where:
• Changes are minor in nature;
• We notify you more than 60 days before departure;
• You accept the change or an alternative arrangement;
• Cancellation arises from your failure to make payment;
• Changes result from amendments requested by you; or
• We are required to cancel or change your holiday due to unavoidable and extraordinary circumstances.
Changes After Departure
If, after your trip has commenced, we become unable to provide a significant proportion of the services included in your package, we will make suitable and, where possible, comparable alternative arrangements at no additional cost to you.
If such alternatives are of a lower standard, you will be entitled to an appropriate price reduction.
Travel, particularly in remote or natural environments, may require a degree of flexibility. Where changes are necessary, we will always seek to maintain the overall integrity and quality of your experience.
13. CIRCUMSTANCES BEYOND OUR CONTROL
We will not be liable for any failure to perform or improper performance of the contract where this is due to unavoidable and extraordinary circumstances beyond our control.
These include, for example, extreme weather, natural events, political developments, government restrictions, or global health situations.
In such cases, we will always do our utmost to support you and adjust your plans where possible.
14. OUR RESPONSIBILITY
We accept responsibility as the organiser for the proper performance of the travel services included in your package.
We will not be liable for any failure to perform or improper performance of the contract where this is attributable to:
• You or a member of your party;
• A third party unconnected with the provision of the services, where such failure is unforeseeable or unavoidable; or
• Unavoidable and extraordinary circumstances.
Where liability applies, it will be limited to a maximum of three times the total price of your booking, except where such limitations are not permitted under applicable law.
15. ASSISTANCE
Should you encounter any difficulty during your trip, we are here to help.
We will provide assistance promptly and thoughtfully — whether that involves helping you access local support, communicating with suppliers, or adjusting arrangements where needed.
We may charge a reasonable fee for such assistance where the need has arisen through your actions or negligence.
16. INDEPENDENT EXCURSIONS AND ACTIVITIES
From time to time, you may choose to book additional excursions, experiences, or activities independently during your trip.
Any such arrangements that you book directly with a third-party provider are not part of your contracted package with us. Your agreement for these services will be with the individual operator, and their own terms and conditions will apply.
17. WILDERNESS AND ACTIVITY RISK
The experiences we create are designed to immerse you in some of the world’s most remote and extraordinary natural environments.
By their nature, these journeys are shaped by the elements. Weather, wildlife, and local conditions can change quickly, and in these settings nature always takes precedence. As a result, certain activities or arrangements may need to be adapted or altered at short notice.
Our trusted local partners and guides are best placed to assess conditions on the ground. Their decisions are always made with your safety and wellbeing as the highest priority, and we ask that their guidance is followed at all times.
Should changes be required, every effort will be made to ensure that your experience remains exceptional.
Thoughtful and carefully considered alternatives will always be arranged wherever possible, maintaining the spirit and quality of your journey.
By travelling with us, you acknowledge and accept the inherent flexibility required when visiting these environments and the importance of placing trust in those guiding your experience.
You accept that such changes do not constitute a significant alteration to your holiday.
18. SUPPLIERS
We work with a carefully chosen network of trusted local partners who help bring each journey to life.
Many elements of your holiday — including accommodation, activities, and transport — are provided by these independent suppliers. They deliver their services in accordance with their own terms and conditions, which form part of your contract with us.
Some of these terms may limit or exclude a supplier’s liability, often in line with international conventions or local regulations. Copies of the relevant terms are available on request, either from us or directly from the supplier.
Notwithstanding this, Where The Wild Is remains fully responsible as the organiser for the proper performance of all services included in your package in accordance with the Package Travel Regulations.
19. YOUR RESPONSIBILITIES
We ask that you travel with care and consideration, respecting the natural environments and local communities you encounter. Please follow any guidance provided by our partners and be mindful to minimise your impact wherever possible.
If behaviour is deemed unsafe, disruptive, or detrimental to others, we reserve the right to withdraw services without refund.
You are responsible for any damage or loss caused by your party and for ensuring that you and your party comply with all local laws and regulations.
20. TRAVEL REQUIREMENTS
It is your responsibility to ensure that you hold valid passports, visas, and meet all entry and health requirements relevant to your destination.
We are unable to accept responsibility for any issues arising from failure to meet these requirements.
21. COMPLAINTS
We take great care in designing and delivering your experience, but if something does not go as planned, please let us know as soon as possible so we can step in and assist.
Concerns should first be raised with the relevant supplier or guide at the time, and then with us directly at the earliest opportunity. While it may not always be possible to resolve every issue immediately, we will make every reasonable effort to address the situation and improve your experience wherever we can.
If a matter remains unresolved, we ask that you contact us in writing within 28 days of your return so that we can review it fully.
This does not affect your statutory rights.
22. DATA PROTECTION
We take your privacy seriously and are committed to protecting your personal information.
In order to design, organise, and deliver your holiday, we will need to collect and process personal data relating to you and members of your party. This may include information such as names, contact details, passport information, dietary requirements, and any relevant medical or accessibility needs.
By making a booking with us, you agree that we may share your personal information with our trusted suppliers and partners where necessary for the performance of your travel arrangements. This includes accommodation providers, activity operators, transport providers, and local representatives located within the United Kingdom, the European Economic Area (EEA), and other destinations in which we operate.
Where your personal data is transferred outside the UK or EEA, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation.
We will only share the information required to deliver your arrangements and will ensure that it is handled with appropriate care and security.
Your personal data will otherwise be processed in accordance with UK data protection legislation and used only for the purposes of managing your booking, delivering your trip, and communicating with you in relation to your arrangements.
Further details of how we handle your personal data can be found in our Privacy Policy on our website.
23. SEVERABILITY
If any provision of these Booking Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
24. GOVERNING LAW
These Booking Conditions are governed by the laws of England and Wales.
25. FOREIGN OFFICE TRAVEL ADVICE
It is your responsibility to make yourself aware of, and to comply with, the travel advice issued by the Foreign, Commonwealth & Development Office (FCDO) or the relevant authority in your country of residence for your chosen destination.
You should check such guidance both before booking and prior to departure, as advice may change. We cannot accept responsibility for any issues arising from your failure to follow or take account of this advice.
Registered in England. Where The Wild Is Ltd
All rights reserved
Date of issue 9 May 2026
