Join the herd

Position Available: Luxury Travel Planner (Nordic, Iceland, Faroe Isles, and Scotland)

Location: Bristol

Type: Hybrid role requiring a minimum of 1 day per week in the office

Full-time / 4 days per week considered

About Us:

Where The Wild Is Travel Ltd is a dynamic brand within the Travel sector, specialising in destinations across the Nordic region, Iceland, Faroe Isles, and Scotland. Over the past decade, we've explored the hidden gems of Iceland, Finland, Sweden, Norway, Svalbard, Scotland, and the Faroe Islands, discovering extraordinary places, indulging in awe-inspiring experiences, and connecting with truly inspiring individuals.

We're committed to offering our customers unforgettable stays in remarkable spaces—be it ice hotels, glass igloos, lighthouses, treehouses, mirror cubes, or sea cabins—all for an unparalleled journey.

Yet, our ethos extends beyond the destination itself. We pride ourselves on delivering top-notch service, delighting our customers, and maintaining a strong focus on sustainability.

The Role:

We're seeking an experienced travel planner with a background in the Travel sector. Familiarity with our specific destinations would be advantageous.

Responsibilities entail promptly responding to new enquiries, tailoring and pricing itineraries, collaborating with our destination partners, and, above all, ensuring exceptional levels of customer satisfaction.

Ideally, you possess outstanding communication skills and are adept at fostering relationships with prospective customers (via email and phone).

Responsibilities:

• Follow up on inbound customer enquiries
• Craft bespoke travel itineraries
• Collaborate closely with senior sales consultants to generate quotes
• Coordinate with hotels, restaurants, and experience providers to curate unique and unforgettable trips
• Customise personalized experiences within our customer travel app
• Act as the primary point of contact for customers throughout their journey
• Maintain trip and itinerary updates on our website
• Undertake other administrative and support tasks as required

Requirements:

• Demonstrated experience as a Travel Planner (or similar role)
• Proficient in delivering exemplary customer service
• A passion for sales
• Self-motivated with a results-driven, commercial approach
• Strong numeracy and literacy skills
• Eagerness to learn and adept at problem-solving
• Familiarity with selling our target destinations would be advantageous

What You Get:

• Competitive salary (commensurate with experience)
• Commission structure
• Flexible working arrangements
• Opportunities for career advancement
• Familiarisation (FAM) trips to our destinations
• Pension scheme
• Ability to shape and influence the company during an exciting phase of growth

For further details regarding the role and its terms, please email [email protected]